INFINITEPROBE
SHIPPING POLICY

From Our Door to Your Fire.

Every InfiniteProbe ships from IPT with tracking, careful packaging, and no surprise fees at the door. Here is exactly how our shipping works — processing times, rates, international duties, and what to do if anything goes sideways in transit.

LAST UPDATED — [MONTH DD, YYYY — SET AT PUBLICATION]
FREE
SHIPPING ON ALL DOMESTIC ORDERS
[X–X] days
ORDER PROCESSING · TBC
Tracked
EVERY SHIPMENT, EVERY DESTINATION
DDP
DUTIES PREPAID AT CHECKOUT · INTERNATIONAL
§ 01 · ORDER FULFILLMENT & PROCESSING

Orders are processed within [X–X] business days before shipping. Orders placed on weekends or holidays roll into the next business day. During peak season, processing may take up to [X] additional days.

Same-day processing cutoff is [HH:MM TIMEZONE — TBC]. Once an order enters fulfillment, we can no longer modify it (see § 05).

§ 02 · DOMESTIC RATES & DELIVERY ESTIMATES

Standard shipping is free on every domestic order. Expedited options are calculated at checkout.

METHODCOSTEST. TRANSIT
StandardFREE[X–X] BUSINESS DAYS
Expedited[$XX — TBC][X–X] BUSINESS DAYS
Priority / Overnight[$XX — TBC][X–X] BUSINESS DAYS

Estimates, not guarantees. Alaska, Hawaii, and US territories may add [X–X] additional days.

§ 03 · INTERNATIONAL SHIPPING, DUTIES & CUSTOMS

We currently ship to the destinations below. Don't see your country? Contact us — we can often arrange it.

USA + TERRITORIESCANADAUKEU / EEASWITZERLANDAUSTRALIANEW ZEALAND
NO SURPRISES AT THE DOOR — DDP
International orders ship Delivered Duties Paid: taxes and duties are collected at checkout, so there's nothing to pay the courier when your package arrives.

International transit is typically [X–XX] business days after dispatch, plus customs processing.

§ 04 · ORDER TRACKING & NOTIFICATIONS
01
Order confirmed
You'll get a confirmation email the moment your order is placed.
02
Shipment notification
A tracking link arrives by email as soon as your order ships.
03
Track anywhere
Follow your package from our door to yours. First scan may take up to 24 hours to appear.
§ 05 · ADDRESS CHANGES & CANCELLATIONS

We can correct an address or cancel an order only while it's still in processing — contact us as soon as possible.

If a package is returned to us as undeliverable, we'll refund the order minus original outbound shipping, or re-ship it at your cost.

PO Boxes and APO/FPO addresses: [CONFIRM WITH CARRIER]. Military addresses may add [X–XX] additional days.

§ 06 · LOST, DAMAGED, OR STOLEN SHIPMENTS
DRAFT ANSWER — CONFIRM BEFORE PUBLISH
Carriers sometimes miss scans in transit — this doesn't always mean something is wrong. If tracking hasn't updated after [X] business days domestic / [XX] days international, contact us and we'll look into it.
§ 07 · CONTACT

Where's My Probe?

[orders@infiniteprobe.com]CONFIRM ADDRESS